The agreement said repairs were covered, and the compressor failed in July

What’s inside

• What coverage really costs

  Expected repairs by equipment age and type, costed from the contractor's own service history.

• What is covered, and what is not

  Parts, labor, refrigerant, access and existing conditions stated plainly in the agreement.

• Equipment age and condition

  Inspecting equipment before coverage starts, and pricing or excluding equipment near the end of its life.

• Limits, deductibles and coverage tiers

  Limits that keep one failure from wrecking the agreement's economics, explained honestly to the customer.

• The manufacturer's warranty first

  Using the equipment's own warranty where it applies, and never charging the customer for what the warranty pays.

• Claims against coverage revenue

  Repair cost set against coverage income each year, so coverage pricing is adjusted on evidence.

The measure it works from

Measure

Margin per agreement per year

Which means

What an agreement brought in over its year, less the technician time, drive time, parts, consumables, covered repairs and office time it actually used.

Compared against

The agreement price set on the day it was sold.

Every figure in the document is illustrative, produced by one internally consistent model, and the document says so on its own cover.

The Covered Repair